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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Debt collection
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | ECPG Encore Capital Group | 4,650 | 3,462 | +34.3% | 100% | 14% |
| 2 | PRAA PRA Group | 4,475 | 3,153 | +41.9% | 100% | 69% |
| 3 | TRU TransUnion | 1,536 | 8,279 | -81.5% | 100% | 44% |
| 4 | EFX Equifax | 1,187 | 9,005 | -86.8% | 100% | 33% |
| 5 | COF Capital One | 937 | 1,355 | -30.9% | 100% | 15% |
| 6 | AFRM Affirm | 502 | 402 | +24.9% | 100% | 0% |
| 7 | SYF Synchrony | 471 | 594 | -20.7% | 98% | 6% |
| 8 | C Citigroup | 453 | 536 | -15.5% | 100% | 58% |
| 9 | BFH Bread Financial | 440 | 661 | -33.4% | 100% | 37% |
| 10 | JPM JPMorgan Chase | 381 | 450 | -15.3% | 100% | 11% |
| 11 | BAC Bank of America | 313 | 298 | +5.0% | 100% | 4% |
| 12 | AXP American Express | 308 | 298 | +3.4% | 100% | 32% |
| 13 | WFC Wells Fargo | 274 | 312 | -12.2% | 100% | 14% |
| 14 | Santander Holdings USA | 207 | 252 | -17.9% | 100% | 45% |
| 15 | WRLD World Acceptance | 143 | 136 | +5.2% | 100% | 17% |
| 16 | BCS Barclays (foreign parent) | 138 | 155 | -11.0% | 100% | 1% |
| 17 | ENVA Enova International | 130 | 88 | +47.7% | 100% | 0% |
| 18 | TD Toronto-Dominion Bank (foreign parent) | 122 | 168 | -27.4% | 100% | 22% |
| 19 | ALLY Ally Financial | 116 | 166 | -30.1% | 100% | 2% |
| 20 | CACC Credit Acceptance | 114 | 169 | -32.5% | 100% | 1% |
| 21 | GS Goldman Sachs | 109 | 150 | -27.3% | 100% | 29% |
| 22 | NNI Nelnet | 101 | 164 | -38.4% | 100% | 0% |
| 23 | TFC Truist | 100 | 105 | -4.8% | 100% | 14% |
| 24 | UPST Upstart | 92 | 72 | +27.8% | 100% | 0% |
| 25 | SEZL Sezzle | 64 | 34 | — | 100% | 0% |
| 26 | USB U.S. Bancorp | 50 | 55 | -9.1% | 100% | 38% |
| 27 | PYPL PayPal | 49 | 53 | -7.5% | 100% | 52% |
| 28 | OPRT Oportun | 47 | 37 | — | 100% | 0% |
| 29 | KMX CarMax | 39 | 46 | — | 100% | 0% |
| 30 | PNFP Pinnacle Financial Partners | 37 | 0 | — | 100% | 38% |
| 31 | CHYM Chime | 32 | 25 | — | 100% | 0% |
| 32 | RITM Rithm Capital | 30 | 31 | — | 73% | 0% |
| 33 | PNC PNC Financial Services | 27 | 33 | — | 100% | 0% |
| 34 | RM Regional Management | 22 | 43 | — | 100% | 0% |
| 35 | SLM SLM | 21 | 33 | — | 100% | 16% |
| 36 | CFG Citizens Financial Group | 20 | 20 | — | 100% | 0% |
| 37 | XYZ Block | 20 | 4 | — | 95% | 0% |
| 38 | SOFI SoFi Technologies | 20 | 11 | — | 100% | 0% |
| 39 | RF Regions Financial | 16 | 18 | — | 100% | 15% |
| 40 | RELX RELX | 14 | 11 | — | 100% | 14% |
| 41 | MTB M&T Bank | 12 | 10 | — | 92% | 0% |
| 42 | FIS Fidelity National Information Services | 12 | 16 | — | 100% | 0% |
| 43 | NAVI Navient | 10 | 17 | — | 100% | 0% |
| 44 | KEY KeyCorp | 9 | 7 | — | 100% | 22% |
| 45 | CVNA Carvana | 5 | 7 | — | 100% | 0% |
| 46 | ONIT Onity Group | 4 | 2 | — | 100% | 0% |
| 47 | TSLA Tesla | 4 | 7 | — | 50% | 0% |
| 48 | HOOD Robinhood Markets | 3 | 4 | — | 67% | 0% |
| 49 | BNY BNY | 2 | 3 | — | 100% | 0% |
| 50 | ASB Associated Banc-Corp | 1 | 3 | — | 100% | 0% |
The 50 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.