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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Debt or credit management
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | TRU TransUnion | 69 | 62 | +11.3% | 100% | 57% |
| 2 | EFX Equifax | 68 | 61 | +11.5% | 100% | 38% |
| 3 | ECPG Encore Capital Group | 44 | 43 | — | 100% | 33% |
| 4 | COF Capital One | 22 | 31 | — | 100% | 14% |
| 5 | BAC Bank of America | 9 | 8 | — | 100% | 57% |
| 6 | JPM JPMorgan Chase | 8 | 12 | — | 100% | 13% |
| 7 | SYF Synchrony | 8 | 13 | — | 100% | 25% |
| 8 | AFRM Affirm | 8 | 7 | — | 100% | 0% |
| 9 | XYZ Block | 7 | 12 | — | 100% | 0% |
| 10 | PYPL PayPal | 7 | 6 | — | 100% | 33% |
| 11 | PRAA PRA Group | 6 | 10 | — | 100% | 50% |
| 12 | CHYM Chime | 6 | 6 | — | 100% | 0% |
| 13 | C Citigroup | 5 | 7 | — | 100% | 40% |
| 14 | WFC Wells Fargo | 3 | 5 | — | 100% | 0% |
| 15 | PNC PNC Financial Services | 3 | 1 | — | 100% | 0% |
| 16 | ALLY Ally Financial | 2 | 3 | — | 100% | 0% |
| 17 | Santander Holdings USA | 2 | 4 | — | 100% | 50% |
| 18 | CACC Credit Acceptance | 2 | 0 | — | 100% | 0% |
| 19 | BFH Bread Financial | 2 | 8 | — | 100% | 50% |
| 20 | NNI Nelnet | 2 | 3 | — | 100% | 0% |
| 21 | RITM Rithm Capital | 2 | 7 | — | 50% | 0% |
| 22 | SEZL Sezzle | 2 | 0 | — | 100% | 0% |
| 23 | MTB M&T Bank | 1 | 0 | — | 100% | 0% |
| 24 | KEY KeyCorp | 1 | 0 | — | 100% | 0% |
| 25 | TFC Truist | 1 | 1 | — | 100% | 0% |
| 26 | BCS Barclays (foreign parent) | 1 | 2 | — | 100% | 0% |
| 27 | ONIT Onity Group | 1 | 1 | — | 100% | 0% |
| 28 | GS Goldman Sachs | 1 | 0 | — | 100% | 0% |
| 29 | TD Toronto-Dominion Bank (foreign parent) | 1 | 4 | — | 100% | 0% |
| 30 | ENVA Enova International | 1 | 1 | — | 100% | 0% |
| 31 | CNDT Conduent | 1 | 0 | — | 0% | 0% |
| 32 | SOFI SoFi Technologies | 1 | 0 | — | 100% | 0% |
The 32 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.