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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Checking or savings account
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | WFC Wells Fargo | 2,500 | 2,174 | +15.0% | 100% | 19% |
| 2 | JPM JPMorgan Chase | 2,443 | 2,373 | +3.0% | 100% | 17% |
| 3 | BAC Bank of America | 2,416 | 1,829 | +32.1% | 99% | 42% |
| 4 | CHYM Chime | 2,238 | 1,327 | +68.7% | 100% | 7% |
| 5 | COF Capital One | 1,271 | 1,038 | +22.4% | 100% | 8% |
| 6 | XYZ Block | 1,036 | 873 | +18.7% | 100% | 0% |
| 7 | C Citigroup | 1,011 | 897 | +12.7% | 100% | 34% |
| 8 | USB U.S. Bancorp | 687 | 541 | +27.0% | 100% | 22% |
| 9 | PNC PNC Financial Services | 665 | 440 | +51.1% | 100% | 17% |
| 10 | TFC Truist | 644 | 467 | +37.9% | 100% | 11% |
| 11 | SOFI SoFi Technologies | 593 | 486 | +22.0% | 100% | 6% |
| 12 | PYPL PayPal | 545 | 295 | +84.8% | 100% | 47% |
| 13 | TD Toronto-Dominion Bank (foreign parent) | 400 | 336 | +19.1% | 100% | 32% |
| 14 | CFG Citizens Financial Group | 325 | 264 | +23.1% | 100% | 21% |
| 15 | ALLY Ally Financial | 310 | 174 | +78.2% | 100% | 31% |
| 16 | GS Goldman Sachs | 253 | 118 | +114.4% | 100% | 1% |
| 17 | RF Regions Financial | 173 | 159 | +8.8% | 100% | 19% |
| 18 | FIS Fidelity National Information Services | 171 | 207 | -17.4% | 100% | 0% |
| 19 | KEY KeyCorp | 156 | 124 | +25.8% | 100% | 31% |
| 20 | AXP American Express | 144 | 104 | +38.5% | 100% | 22% |
| 21 | Santander Holdings USA | 115 | 129 | -10.8% | 100% | 16% |
| 22 | HOOD Robinhood Markets | 105 | 153 | -31.4% | 95% | 0% |
| 23 | MTB M&T Bank | 102 | 97 | +5.2% | 100% | 25% |
| 24 | SYF Synchrony | 72 | 71 | +1.4% | 97% | 11% |
| 25 | FCNCA First Citizens BancShares | 62 | 31 | — | 100% | 3% |
| 26 | AX Axos Financial | 59 | 44 | — | 100% | 0% |
| 27 | BCS Barclays (foreign parent) | 33 | 25 | — | 100% | 0% |
| 28 | ASB Associated Banc-Corp | 20 | 26 | — | 100% | 0% |
| 29 | AFRM Affirm | 19 | 8 | — | 100% | 0% |
| 30 | PNFP Pinnacle Financial Partners | 17 | 2 | — | 100% | 44% |
| 31 | BNY BNY | 16 | 9 | — | 94% | 0% |
| 32 | BFH Bread Financial | 13 | 10 | — | 100% | 46% |
| 33 | TRU TransUnion | 11 | 32 | — | 100% | 55% |
| 34 | CNDT Conduent | 10 | 6 | — | 0% | 0% |
| 35 | EFX Equifax | 7 | 36 | — | 100% | 14% |
| 36 | OPRT Oportun | 6 | 4 | — | 100% | 33% |
| 37 | WU Western Union | 3 | 3 | — | 100% | 0% |
| 38 | CACC Credit Acceptance | 1 | 2 | — | 100% | 0% |
| 39 | RELX RELX | 1 | 6 | — | 100% | 0% |
| 40 | SLM SLM | 1 | 3 | — | 100% | 0% |
| 41 | ECPG Encore Capital Group | 1 | 2 | — | 100% | 100% |
| 42 | TSLA Tesla | 1 | 0 | — | 100% | 0% |
| 43 | ENVA Enova International | 1 | 0 | — | 100% | 0% |
| 44 | RITM Rithm Capital | 1 | 2 | — | 0% | 0% |
| 45 | CVNA Carvana | 1 | 0 | — | 100% | 0% |
The 45 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.