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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Prepaid card
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | XYZ Block | 236 | 212 | +11.3% | 100% | 0% |
| 2 | CNDT Conduent | 104 | 61 | +70.5% | 0% | 0% |
| 3 | AXP American Express | 96 | 240 | -60.0% | 100% | 51% |
| 4 | USB U.S. Bancorp | 69 | 88 | -21.6% | 100% | 17% |
| 5 | PYPL PayPal | 66 | 39 | — | 100% | 47% |
| 6 | CHYM Chime | 63 | 55 | +14.6% | 100% | 6% |
| 7 | BAC Bank of America | 34 | 116 | -70.7% | 100% | 3% |
| 8 | COF Capital One | 20 | 5 | — | 100% | 32% |
| 9 | RF Regions Financial | 14 | 4 | — | 100% | 29% |
| 10 | KEY KeyCorp | 12 | 3 | — | 100% | 36% |
| 11 | AFRM Affirm | 6 | 5 | — | 100% | 0% |
| 12 | WFC Wells Fargo | 5 | 1 | — | 100% | 20% |
| 13 | BFH Bread Financial | 5 | 1 | — | 100% | 25% |
| 14 | JPM JPMorgan Chase | 4 | 3 | — | 100% | 0% |
| 15 | C Citigroup | 4 | 12 | — | 100% | 75% |
| 16 | GS Goldman Sachs | 4 | 1 | — | 100% | 0% |
| 17 | TD Toronto-Dominion Bank (foreign parent) | 4 | 2 | — | 100% | 0% |
| 18 | SEZL Sezzle | 4 | 1 | — | 100% | 0% |
| 19 | WU Western Union | 3 | 1 | — | 100% | 0% |
| 20 | SYF Synchrony | 3 | 2 | — | 100% | 0% |
| 21 | EFX Equifax | 1 | 13 | — | 100% | 0% |
| 22 | TFC Truist | 1 | 1 | — | 100% | 0% |
| 23 | BCS Barclays (foreign parent) | 1 | 0 | — | 100% | 0% |
| 24 | PNC PNC Financial Services | 1 | 3 | — | 100% | 100% |
| 25 | Santander Holdings USA | 1 | 0 | — | 100% | 0% |
| 26 | HOOD Robinhood Markets | 1 | 2 | — | 100% | 0% |
| 27 | PNFP Pinnacle Financial Partners | 1 | 0 | — | 100% | 0% |
The 27 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.