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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Credit card
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | COF Capital One | 4,265 | 3,325 | +28.3% | 100% | 23% |
| 2 | C Citigroup | 3,559 | 2,193 | +62.3% | 100% | 43% |
| 3 | SYF Synchrony | 2,513 | 1,745 | +44.0% | 97% | 14% |
| 4 | JPM JPMorgan Chase | 1,990 | 1,523 | +30.7% | 100% | 21% |
| 5 | BAC Bank of America | 1,707 | 1,047 | +63.0% | 99% | 40% |
| 6 | AXP American Express | 1,551 | 1,194 | +29.9% | 100% | 22% |
| 7 | BFH Bread Financial | 939 | 701 | +34.0% | 100% | 47% |
| 8 | WFC Wells Fargo | 894 | 726 | +23.1% | 100% | 24% |
| 9 | GS Goldman Sachs | 819 | 559 | +46.5% | 100% | 25% |
| 10 | BCS Barclays (foreign parent) | 718 | 613 | +17.1% | 100% | 8% |
| 11 | USB U.S. Bancorp | 560 | 336 | +66.7% | 100% | 36% |
| 12 | TD Toronto-Dominion Bank (foreign parent) | 381 | 326 | +16.9% | 100% | 28% |
| 13 | CHYM Chime | 354 | 185 | +91.3% | 100% | 8% |
| 14 | TRU TransUnion | 335 | 1,986 | -83.1% | 100% | 61% |
| 15 | EFX Equifax | 264 | 2,879 | -90.8% | 100% | 20% |
| 16 | HOOD Robinhood Markets | 198 | 26 | — | 93% | 0% |
| 17 | PYPL PayPal | 134 | 111 | +20.7% | 100% | 49% |
| 18 | AFRM Affirm | 132 | 95 | +39.0% | 100% | 0% |
| 19 | XYZ Block | 117 | 118 | -0.8% | 100% | 0% |
| 20 | TFC Truist | 85 | 71 | +19.7% | 100% | 11% |
| 21 | PNC PNC Financial Services | 67 | 48 | — | 100% | 10% |
| 22 | SOFI SoFi Technologies | 60 | 41 | — | 100% | 8% |
| 23 | ECPG Encore Capital Group | 59 | 64 | -7.8% | 100% | 21% |
| 24 | PNFP Pinnacle Financial Partners | 56 | 0 | — | 100% | 36% |
| 25 | CFG Citizens Financial Group | 39 | 32 | — | 100% | 26% |
| 26 | PRAA PRA Group | 31 | 44 | — | 100% | 58% |
| 27 | KEY KeyCorp | 26 | 21 | — | 100% | 24% |
| 28 | RF Regions Financial | 20 | 13 | — | 100% | 25% |
| 29 | SEZL Sezzle | 19 | 9 | — | 100% | 0% |
| 30 | MTB M&T Bank | 16 | 8 | — | 100% | 25% |
| 31 | Santander Holdings USA | 14 | 26 | — | 100% | 54% |
| 32 | FCNCA First Citizens BancShares | 5 | 0 | — | 100% | 20% |
| 33 | OPRT Oportun | 4 | 3 | — | 100% | 0% |
| 34 | ENVA Enova International | 3 | 4 | — | 100% | 0% |
| 35 | CNDT Conduent | 3 | 3 | — | 0% | 0% |
| 36 | CACC Credit Acceptance | 2 | 6 | — | 100% | 0% |
| 37 | TSLA Tesla | 2 | 1 | — | 100% | 0% |
| 38 | UPST Upstart | 2 | 6 | — | 100% | 0% |
| 39 | RELX RELX | 1 | 2 | — | 100% | 0% |
| 40 | FIS Fidelity National Information Services | 1 | 0 | — | 100% | 0% |
| 41 | KMX CarMax | 1 | 1 | — | 100% | 0% |
| 42 | NNI Nelnet | 1 | 4 | — | 100% | 0% |
| 43 | AX Axos Financial | 1 | 0 | — | 100% | 0% |
| 44 | RITM Rithm Capital | 1 | 3 | — | 100% | 0% |
| 45 | NAVI Navient | 1 | 0 | — | 100% | 0% |
The 45 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.