Consumer complaints › About this data
Consumer complaints
Complaints that consumers file with the Consumer Financial Protection Bureau about banks, card issuers, lenders, credit bureaus, debt-collection firms and other financial companies. We count them by month, product and issue for the companies we could link to a listed company, and show the latest three months against a year earlier, how many were answered in time and how many closed with relief. The complaint text is not stored or shown.
- Where it comes from
The CFPB publishes its Consumer Complaint Database as public data (CC0, public domain). We are not affiliated with the CFPB.
Official sources
- How often we update it
- Every week; the CFPB adds complaints daily and publishes each one up to 15 days after it arrives
- Last updated
- (3 days ago)
- Coverage
- Complaints received since January 2017. The newest 15 days are left out so a month is not counted twice. Company names are linked to a listed company by hand or by exact name; names we are not sure of are not shown.
- Worth knowing
- Complaints are unverified and grow with a company's customer count; compare trends, not totals. Discover is counted under its own CIK until the Capital One merger on 18 May 2025, then under Capital One. Experian has no US listing and is not linked.
See the Consumer complaints page · Use this data in your AI or app (how connecting works) · Information, not investment advice (disclaimer).