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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, all products
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | TRU TransUnion | 639,882 | 444,712 | +43.9% | 100% | 42% |
| 2 | EFX Equifax | 561,843 | 475,343 | +18.2% | 100% | 33% |
| 3 | RELX RELX | 10,136 | 5,673 | +78.7% | 100% | 23% |
| 4 | COF Capital One | 9,475 | 9,861 | -3.9% | 100% | 17% |
| 5 | JPM JPMorgan Chase | 6,622 | 6,218 | +6.5% | 100% | 17% |
| 6 | C Citigroup | 6,166 | 4,942 | +24.8% | 100% | 42% |
| 7 | BAC Bank of America | 6,109 | 4,956 | +23.3% | 99% | 32% |
| 8 | ECPG Encore Capital Group | 5,534 | 4,409 | +25.5% | 100% | 13% |
| 9 | WFC Wells Fargo | 5,287 | 5,032 | +5.1% | 100% | 19% |
| 10 | PRAA PRA Group | 5,246 | 4,143 | +26.6% | 100% | 68% |
| 11 | XYZ Block | 4,273 | 3,548 | +20.4% | 100% | 0% |
| 12 | SYF Synchrony | 3,831 | 3,521 | +8.8% | 97% | 13% |
| 13 | PYPL PayPal | 3,757 | 2,090 | +79.8% | 100% | 46% |
| 14 | CHYM Chime | 3,318 | 2,003 | +65.7% | 100% | 6% |
| 15 | AXP American Express | 2,775 | 2,583 | +7.4% | 100% | 22% |
| 16 | BFH Bread Financial | 2,126 | 2,323 | -8.5% | 100% | 38% |
| 17 | FIS Fidelity National Information Services | 2,093 | 1,781 | +17.5% | 100% | 0% |
| 18 | AFRM Affirm | 1,998 | 1,418 | +40.9% | 100% | 0% |
| 19 | USB U.S. Bancorp | 1,863 | 1,431 | +30.2% | 100% | 31% |
| 20 | TFC Truist | 1,509 | 1,309 | +15.3% | 100% | 10% |
| 21 | GS Goldman Sachs | 1,483 | 1,256 | +18.1% | 100% | 22% |
| 22 | Santander Holdings USA | 1,446 | 1,559 | -7.3% | 100% | 42% |
| 23 | TD Toronto-Dominion Bank (foreign parent) | 1,445 | 1,416 | +2.0% | 100% | 25% |
| 24 | ALLY Ally Financial | 1,368 | 1,454 | -5.9% | 100% | 9% |
| 25 | NNI Nelnet | 1,357 | 1,580 | -14.1% | 100% | 0% |
| 26 | BCS Barclays (foreign parent) | 1,255 | 1,262 | -0.6% | 100% | 5% |
| 27 | RITM Rithm Capital | 1,216 | 992 | +22.6% | 61% | 0% |
| 28 | PNC PNC Financial Services | 1,073 | 820 | +30.9% | 100% | 13% |
| 29 | SOFI SoFi Technologies | 933 | 737 | +26.6% | 100% | 6% |
| 30 | CACC Credit Acceptance | 789 | 946 | -16.6% | 100% | 2% |
| 31 | CFG Citizens Financial Group | 543 | 503 | +8.0% | 100% | 16% |
| 32 | HOOD Robinhood Markets | 460 | 456 | +0.9% | 94% | 0% |
| 33 | MTB M&T Bank | 425 | 285 | +49.1% | 100% | 15% |
| 34 | ONIT Onity Group | 410 | 287 | +42.9% | 100% | 1% |
| 35 | ENVA Enova International | 341 | 295 | +15.6% | 100% | 0% |
| 36 | RF Regions Financial | 332 | 283 | +17.3% | 100% | 17% |
| 37 | UPST Upstart | 316 | 287 | +10.1% | 100% | 0% |
| 38 | KEY KeyCorp | 268 | 209 | +28.2% | 100% | 28% |
| 39 | WRLD World Acceptance | 263 | 291 | -9.6% | 100% | 13% |
| 40 | SLM SLM | 255 | 284 | -10.2% | 100% | 10% |
| 41 | KMX CarMax | 217 | 295 | -26.4% | 100% | 0% |
| 42 | SEZL Sezzle | 208 | 124 | +67.7% | 100% | 0% |
| 43 | WU Western Union | 197 | 102 | +93.1% | 100% | 0% |
| 44 | PNFP Pinnacle Financial Partners | 181 | 3 | — | 99% | 36% |
| 45 | FA First Advantage | 140 | 107 | +30.8% | 78% | 0% |
| 46 | OPRT Oportun | 140 | 125 | +12.0% | 100% | 2% |
| 47 | NAVI Navient | 125 | 171 | -26.9% | 100% | 0% |
| 48 | CNDT Conduent | 123 | 71 | +73.2% | 0% | 0% |
| 49 | FCNCA First Citizens BancShares | 81 | 47 | — | 100% | 5% |
| 50 | RM Regional Management | 79 | 104 | -24.0% | 100% | 0% |
The 50 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.