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Consumer complaints
Complaints that consumers send to the Consumer Financial Protection Bureau about banks, card issuers, lenders, servicers and credit bureaus, counted by listed company: the latest three months against the same three months a year earlier.
Complaints are unverified and grow with a company's customer count; compare trends, not totals.
Most complaints, Student loan
Jul–Sep 2026 against Jul–Sep 2025; complaints received through 2026-11-11. Complaints in the latest three complete months, most first.
| # | Against the same three months a year earlier. Shown when that window had at least 50 complaints. | Share of complaints answered within the CFPB's deadline. | Share of closed complaints that ended with monetary or non-monetary relief. | |||
|---|---|---|---|---|---|---|
| 1 | NNI Nelnet | 809 | 742 | +9.0% | 100% | 0% |
| 2 | SLM SLM | 187 | 168 | +11.3% | 100% | 10% |
| 3 | NAVI Navient | 95 | 112 | -15.2% | 100% | 0% |
| 4 | SOFI SoFi Technologies | 53 | 26 | — | 100% | 6% |
| 5 | EFX Equifax | 17 | 38 | — | 100% | 47% |
| 6 | TRU TransUnion | 17 | 35 | — | 100% | 53% |
| 7 | CFG Citizens Financial Group | 12 | 8 | — | 100% | 0% |
| 8 | WFC Wells Fargo | 6 | 4 | — | 100% | 0% |
| 9 | COF Capital One | 6 | 9 | — | 100% | 0% |
| 10 | KEY KeyCorp | 3 | 2 | — | 100% | 33% |
| 11 | C Citigroup | 2 | 0 | — | 100% | 0% |
| 12 | JPM JPMorgan Chase | 1 | 1 | — | 100% | 0% |
| 13 | BAC Bank of America | 1 | 0 | — | 100% | 100% |
The 13 most complaints among listed companies, latest window. Longer history, every company and every product are in the Premium connector and API.
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Each listed company's own page has its 24-month trend, products and issues, and About this data says where the numbers come from and when they were last updated. For consumer lenders, Lender stress shows complaints next to card charge-offs and bank delinquencies.