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Lender stress: Synchrony Financial
Ticker SYF. Three public records about this lender, one panel each. They are not combined: each has its own source, date and caveat.
The three records are reported separately and measure different things. Showing them together does not mean one explains another. Information, not investment advice.
Bank card and auto loans at Synchrony Financial
Q2 2026Past-due and charge-off rates on credit card and auto loans of the banks Synchrony Financial owns, from FDIC call reports
US bank subsidiaries Q2 2026: card past due 4.28%, auto past due —. Banks: SYNCHRONY BANK.
| Quarter | Card loans | Card past due | Card charge-offs | Auto loans | Auto past due | Auto charge-offs |
|---|---|---|---|---|---|---|
| Q2 2026 | $90.8B | 4.28% | 5.32% | — | — | — |
| Q1 2026 | $89.3B | 4.68% | 5.40% | — | — | — |
| Q4 2025 | $92.6B | 4.66% | 5.31% | — | — | — |
| Q3 2025 | $89.0B | 4.58% | 5.24% | — | — | — |
| Q2 2025 | $88.4B | 4.38% | 5.75% | — | — | — |
| Q1 2025 | $88.0B | 4.73% | 6.47% | — | — | — |
| Q4 2024 | $92.5B | 4.92% | 6.38% | — | — | — |
| Q3 2024 | $89.8B | 5.02% | 6.19% | — | — | — |
Source: FDIC call reports (FDIC BankFind), quarter ended 2026-06-30. These are the figures of the lender's US bank subsidiaries, as filed with the FDIC, not of the holding company's whole business. A lender can hold part of its card or auto loans outside its banks. Past due means 30 or more days; charge-offs are the quarter's net charge-offs times four, over loans.
Credit card metrics at Synchrony Financial
Oct 2026Monthly charge-offs and late payments on credit card loans, from Synchrony Financial's own reports and the card trusts it sponsors, filed with the SEC
Issuer-wide figures and securitized card pools are different sets of loans, so they are shown apart and are not added together.
Synchrony Issuer-wide
Oct 2026: net charge-offs 4.4% (-0.6 pp against a year earlier), 30+ days late 4.4%(-0.1 pp), loans $104B. Synchrony's whole loan receivables portfolio (private-label and co-brand cards, CareCredit and others).
| Month | Net charge-offs | 30+ days late | Loans |
|---|---|---|---|
| Oct 2026 | 4.4% | 4.4% | $104B |
| Sep 2026 | 4.7% | 4.3% | $103B |
| Aug 2026 | 4.9% | 4.2% | $103B |
| Jul 2026 | 4.7% | 4.2% | $103B |
| Jun 2026 | 5.3% | 4.2% | $102B |
| May 2026 | 5.5% | 4.2% | $102B |
| Apr 2026 | 5.5% | 4.3% | $101B |
| Mar 2026 | 5.8% | 4.5% | $100B |
| Feb 2026 | 5.8% | 4.7% | $99.9B |
| Jan 2026 | 4.7% | 4.6% | $102B |
| Dec 2025 | 5.5% | 4.5% | $104B |
| Nov 2025 | 5.6% | 4.5% | $102B |
| Oct 2025 | 5.0% | 4.5% | $100B |
Adjusted net charge-off rate (non-GAAP; recoveries spread evenly over the quarter): 4.6%.
Synchrony Card Issuance Trust Securitized card pool
Sep 2026: net charge-offs 3.86% (-0.3 pp against a year earlier), 30+ days late 2.88%(0.0 pp), loans $10.7B. Securitized card pool: Synchrony Card Issuance Trust.
| Month | Net charge-offs | 30+ days late | Loans | Yield | Excess spread | Payment rate |
|---|---|---|---|---|---|---|
| Sep 2026 | 3.86% | 2.88% | $10.7B | 22.04% | 16.67% | 24.46% |
| Aug 2026 | 4.19% | 2.74% | $10.9B | 22.59% | 16.92% | 24.99% |
| Jul 2026 | 4.11% | 2.72% | $10.9B | 21.76% | 16.57% | 25.29% |
| Jun 2026 | 4.09% | 2.68% | $11.0B | 21.28% | 15.86% | 25.06% |
| May 2026 | 4.17% | 2.68% | $11.0B | 22.94% | 17.49% | 25.28% |
| Apr 2026 | 4.43% | 2.73% | $10.9B | 23.04% | 17.41% | 25.20% |
| Mar 2026 | 4.81% | 2.93% | $10.5B | 23.36% | 17.58% | 24.55% |
| Feb 2026 | 4.26% | 3.05% | $10.4B | 23.04% | 17.36% | 22.55% |
| Jan 2026 | 3.70% | 2.97% | $10.7B | 22.28% | 16.60% | 24.29% |
| Dec 2025 | 4.45% | 2.75% | $11.3B | 22.77% | 17.10% | 25.26% |
| Nov 2025 | 4.29% | 3.05% | $10.0B | 23.72% | 17.78% | 22.76% |
| Oct 2025 | 4.35% | 3.03% | $9.8B | 24.42% | 18.64% | 23.13% |
| Sep 2025 | 4.21% | 2.93% | $9.8B | 22.37% | 16.59% | 23.05% |
Synchrony Card Issuance Trust. Portfolio yield and excess spread are the SynchronySeries figures; the net charge-off rate is the trust's annualized default amount less recoveries over opening principal receivables; the payment rate is principal collections over opening principal receivables. The delinquency rate adds the 30-59 through 180+ day buckets (the issuer also shows 1-29 days, which is not counted).
- Synchrony Card Issuance Trust, Dec 2019: The December 2019 report shows an increase of 1.94 billion in principal receivables from additional accounts, which lifted the trust's receivables from 5.5 billion to 7.6 billion.
Source: the issuers' and trusts' filings with the SEC (Forms 8-K and 10-D), newest month Oct 2026. US public records (SEC EDGAR), public domain. Percentages are as each issuer reports them. Definitions differ between issuers and between a trust and its issuer. Not investment advice.
Consumer complaints at Synchrony Financial
Jul–Sep 2026Complaints to the CFPB about Synchrony Financial: trend, products, issues, answered in time and closed with relief
Jul–Sep 2026: 3,831 complaints, +8.8% against Jul–Sep 2025 (3,521). 97% were answered in time; 13% of the 3,402 closed ended with monetary or non-monetary relief.
Complaints by month
By product, Jul–Sep 2026
| Product | Complaints | Share | Year earlier | ChangeAgainst the same three months a year earlier. Shown when that window had at least 50 complaints. | In timeShare of complaints the company answered within the CFPB's deadline. | ReliefShare of closed complaints that ended with monetary or non-monetary relief for the consumer. |
|---|---|---|---|---|---|---|
| Credit card | 2,513 | 66% | 1,745 | +44.0% | 97% | 14% |
| Credit reporting or other personal consumer reports | 683 | 18% | 1,021 | -33.1% | 97% | 13% |
| Debt collection | 471 | 12% | 594 | -20.7% | 98% | 6% |
| Checking or savings account | 72 | 2% | 71 | +1.4% | 97% | 11% |
| Payday loan, title loan, personal loan, or advance loan | 51 | 1% | 50 | +2.0% | 96% | 12% |
| Money transfer, virtual currency, or money service | 25 | 1% | 21 | — | 96% | 13% |
| Debt or credit management | 8 | 0% | 13 | — | 100% | 25% |
| Vehicle loan or lease | 5 | 0% | 2 | — | 100% | 40% |
| Prepaid card | 3 | 0% | 2 | — | 100% | 0% |
Biggest issues
| Issue | Complaints | Year earlier |
|---|---|---|
| Problem with a purchase shown on your statement Credit card | 724 | 375 |
| Fees or interest Credit card | 552 | 358 |
| Incorrect information on your report Credit reporting or other personal consumer reports | 391 | 448 |
| Closing your account Credit card | 231 | 225 |
| Other features, terms, or problems Credit card | 226 | 155 |
| Attempts to collect debt not owed Debt collection | 194 | 176 |
| Getting a credit card Credit card | 183 | 185 |
| Problem when making payments Credit card | 182 | 136 |
Complaints are unverified and grow with a company's customer count; compare trends, not totals. Source: CFPB Consumer Complaint Database (CFPB), complaints received through 2026-11-11. The newest 15 days are left out: the CFPB publishes a complaint up to 15 days after it arrives.
Information, not investment advice (disclaimer). All lenders.